When the remote session is over, you can click the large red X button in the Bomgar window to close the program and uninstall it. The Help Desk agent will then initiate a chat session and a window will appear on your computer that you will be able to chat back with. If you choose to proceed, the window will display a green computer icon next to the icon of a person on the right side. This will terminate the remote session, close the program, and uninstall it. If at any time you want to cancel the remote session, click the large red X button in the Bomgar window.
Finally, the last option refuses the request, closes the software, and uninstalls it. This is useful if you are getting an error message that the Help Desk is unable to replicate or if you have access to systems that they do not. The second option allows you to perform tasks on the computer and the Help Desk agent can only watch what you do. The first option will allow the Help Desk agent to remotely access your computer. Once the agent chooses to remote control your computer, you will be greeted by another message. Open this image file (it may open by itself) and double click the icon in the image
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Click the Run button to install the software In Internet Explorer, the box will ask to Run, Save or Cancel.Click Save File and then open the downloaded file In Firefox, the box will ask you to Save File or Cancel.Click on the name of the Help Desk agent that invited you to use this serviceĬlick on the Agents name that invited you to this session, a dialog box will appear: Representatives This is a list of available Help Desk Agents.You will now find yourself at the Support Portal page. Please read through this page and if you are in agreement with the terms of use, click the I agree with the above terms and conditions link.
This service is offered as an invite only service. dev/disk2s1 Apple_HFS /Volumes/bomgar-sccĢ0201202 18:43:32 999999 19811:main(19affdc0) UTIL:INFO>license file: '/Volumes/bomgar-scc/Double-Click To Start Support Session.app/Contents/Resources/server.This document covers accessing DoIT's BeyondTrust Remote Support page and use of the program. Support all of your systems over the web, even if they are behind firewalls you don’t control. GPT Header (Backup GPT Header : 7): verified CRC32 $1AECF169 BeyondTrust Remote Support is the only remote software you need. GPT Partition Data (Backup GPT Table: verified CRC32 $E4C3873DĬhecksumming GPT Header (Backup GPT Header : 7)… (Apple_Free : 5): verified CRC32 $00000000Ĭhecksumming GPT Partition Data (Backup GPT Table : 6)… GPT Partition Data (Primary GPT Tabl: verified CRC32 $E4C3873D GPT Header (Primary GPT Header : 1): verified CRC32 $6E0A0204Ĭhecksumming GPT Partition Data (Primary GPT Table : 2)… Protective Master Boot Record (MBR :: verified CRC32 $E2F8D74CĬhecksumming GPT Header (Primary GPT Header : 1)… I'm then receiving this error output: Script result: Checksumming Protective Master Boot Record (MBR : 0)…
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